07-02-2025 11:26 AM
Due to move from BT to EE at the end of the month.
The Smart Hub Pro & WIFI Pro equipment have arrived but there's no sign of the Smart Hybrid Connect box!!
Some mentioned as I'm currently on BT Halo 3+, i should just keep hold of the EE Hybrid box I've already got??
Question I have is will it work with my new equipment? Or should i be getting a new box?
Thank you in advance for any replies.
Regards
Solved! See the answer below or view the solution in context.
07-02-2025 01:58 PM
Hey there @Floydian9.
Welcome back to the Community 😊
I've had a check and the BT Hybrid connect, which is also sometimes EE branded, will work with both the BT Smart Hub 2 and the newest EE Hubs as well.
I'd still recommend checking in with our team so we can be 100% sure on the details of your order, though.
You can find all the details you need on how to contact them here:
Contact Us About Broadband and Landline Billing and Account | EE
Peter
07-02-2025 01:58 PM
Hey there @Floydian9.
Welcome back to the Community 😊
I've had a check and the BT Hybrid connect, which is also sometimes EE branded, will work with both the BT Smart Hub 2 and the newest EE Hubs as well.
I'd still recommend checking in with our team so we can be 100% sure on the details of your order, though.
You can find all the details you need on how to contact them here:
Contact Us About Broadband and Landline Billing and Account | EE
Peter
07-02-2025 02:17 PM
That's great. Many thanks for taking the time to reply.