Promised a return router bag on the phone and email

[Celestinaaaa]

I was assured even on the phone that a bag would be sent for BT's router as I have swapped to EE - And that I would be charged 50 otherwise - Before it is suggested (I read another post where the link does not work either) I do not have a printer to print a label - So why is it said in email and even on the phone that a bag will be sent for the BT router to go back? I don't want to be charged for something out of my control and being told untruths.

[Celestinaaaa]

I am in the same boat - I was assured even on the phone that a bag would be sent for BT's router as I have swapped to EE - And that I would be charged 50 otherwise - the link you put above does not work anymore and also I do not have a printer to print a label - So why is it said in email and even on the phone that a bag will be sent for the BT router to go back? I don't want to be charged for something out of my control and being told untruths.

[XRaySpeX]

If it's listed in following link then follow https://ee.co.uk/help/orders/return-and-recycle-ee-product . If you have not received a return bag you may call 0330 123 1105 for 1.

[Celestinaaaa]

I have swapped from BT to yourselves - so does the bt router go to yourselves or BT?

[Neil-O]

Hi @Celestinaaaa when did your service transfer to New EE? The returns bag normally arrives within a week of your BT service stopping.

Neil