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Printer not working

MD1955
Investigator
Investigator

‎06-12-2025 11:42 AM - last edited on ‎06-12-2025 12:02 PM by

I have just been sent a new router and now my HP printer will not work. (combined band problem)!!!

I have tried several things to no avail, I have since seen that there are known problems ,

having tried to call and get someone to call back seems impossible.

 

Any help would be appreciated, especially a call back from EE

 

 

 

0 Helpful
6 REPLIES 6
XRaySpeX
EE Community Star
EE Community Star

‎06-12-2025 11:48 AM

@MD1955 : You don't say what router! So, no idea!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
MD1955
Investigator
Investigator
In response to XRaySpeX

‎06-12-2025 11:53 AM

smarthubsh31b

0 Helpful
MD1955
Investigator
Investigator

‎06-12-2025 11:54 AM

SMARTHUBSH31B

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to MD1955

‎06-12-2025 11:58 AM

@MD1955 : That's not a mobile BB router.

So moved to Home BB.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to MD1955

‎06-12-2025 11:59 AM

@MD1955 : Try setting up Compatible WiFi on the router under Advanced > Wireless Settings & connect your problematic 2.4 GHz devices to that.

No one will contact you from this user discussion group other than thro' the medium of these forums by posts such as this. Anyway we haven't the faintest idea who you are.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
JimM11
Community Hero
Community Hero
In response to MD1955

‎06-12-2025 02:14 PM

@MD1955 Would also have been helpful if the reason for the replacement was done, if the previous was also a SH31B that you had before, you may just have to use the other mode as the main wi-fi possibly would never work on an older printer which at the best off times are a pain to get working when they don't play ball!

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