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Possible to bring broadband activation date forward?

Jazzmatazz
Explorer

Hello. I've just switched to EE broadband today from Plusnet. My Plusnet contract expires on 20th June, but the earliest I could select for EE broadband activation on the website was 22nd June.

Provided my EE router arrives in time - is it normally possible to bring the date forward by 2 days?

I'm not quite sure if Plusnet service will just stop at midnight, or whether they'll try and retrospectively bill me for internet usage for the two days.

Before I call Plusnet I would like to understand the EE possibilities for leverage.

Thanks

1 SOLUTION

Accepted Solutions

It's billed on a per whole day basis.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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4 REPLIES 4
JimM11
Community Hero
Community Hero

@Jazzmatazz The general answer to that is NO, but PN should keep it all up and working until EE get's the connection and OR takes care off what they need to do moving or software updating your connection for the DV side. 

XRaySpeX
EE Community Star
EE Community Star

The PN BB service will not stop dead on 20 June. These are not fixed term contracts & they roll on until cancelled 1 way or another. In this case it will be auto cancelled when EE take over the line under the OTS process & you will be billed accordingly for only the days you had your BB with PN.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Thanks! I can of course dip into T's & C's but does anyone know if this is usually just billed as a proportional "per day" rate Vs my terminated contract?

Or is there potential silly prices!?

E.g. I could just forgo internet for 2 days and live off 5G

It's billed on a per whole day basis.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP