Porting landline from EE FTTC service which includes Digital Voice

[George112026]

I was on a Plusnet Broadband + Landline contract until June 2026 when I received notice that Plusnet were terminating their landline service and I had to move elsewhere if I wanted to keep the service.  But they obviously recommended EE Broadband + Digital Voice at the same monthly cost as the Plusnet contract up to the end of the original contract period (expires end October 2026).

I opted for EE +Digital Voice and all has gone well so far.  But, as the contract end date approaches, I am looking at alternatives, one of which is reverting to Plusnet (better broadband prices) coupled with an independent VoIP service such as Voipfone.  This would involve porting my existing landline number to the VoIP service.  EE tell me that I can only do this if I transfer my whole broadband package to someone as they cannot separate my landline and broadband services, presumably as my broadband uses my landline number as an ID for both services.

Is this correct?  I was under the impression that once I was switched to FTTC the ID numbers became distinct, but maybe this is wrong.  

If EE is correct however, would it be possible to switch to Plusnet  when the contract expires and port the landline number to the VoIP service at that stage? 

[XRaySpeX]

Yes, your EE BB will correspond to the top 2 lines under "WBC SOGEA Availability".

[George112026]

Thanks.

So I have the SOGEA version of FTTC, ie without the PSTN line, and (as a separate add on) EE Digital Home Phone with a different number.  It seems very plausible that I can port my old PSTN landline number without affecting my EE broadband service if I decided to keep it.

I will see what my possible VoIP provider has to say about it as I can't be the first to want to transfer from EE to them.

Thanks again.

[Mustrum]

@George112026   there is a 30 day quarantine period where you can port a line to a new provider, after that the number goes back to the range holder for re-issue. Some providers are better at retrieving numbers than others.  A&A are good, heard a few not so good things about Voiphone!

[George112026]

@Mustrum   Thanks.  If I decide to port the number to an independent, whichever, I think I had better instruct the porting and get it completed before terminating the EE contract!

[XRaySpeX]

Yes, as it will be auto terminated when your BB contract is cancelled at the end of the 30-days notice period.

[Mustrum]

@George112026   you say you transferred in June 26 and that EE gave you a new number, if that is correct your old PN number will not be available to port anywhere now, or have I missed something?