Port Forwarding Trouble

Bettyjane
Investigator
Investigator

Hi!

I use a software called Source Connect - this needs port forwarding enabled to operate correctly. I have configured my settings on the hub (see attached picture). Been through the support with the software company but the port forwarding is not open on the software and something seems to be stopping this. 

I tried at a friend's house to ensure it's not the software or laptop that's causing me issues. I configured it there and it worked fine - port forwarding enabled fine. Any software runs very well.

What can I do to enable this to work at home with my broadband? Any ideas on why this is stopping not working. I have had calls with BT/EE and they said I have a static IP address and I'm not part of CGNAT.

Any help would be greatly appreciated,

Bethany

Screenshot 2024-11-06 at 13.35.44.pngScreenshot 2024-11-06 at 13.35.59.png

11 REPLIES 11

Thank you so much for your reply @bobpullen  - the problem is now resolved by using two separate rules, all working correctly and really appreciate your help!

Bethany

bobpullen
Scholarly Contributor
Scholarly Contributor

Glad to hear it! 🙂