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Port Forwarding Issue

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MisterWoody_
Contributor
Contributor

‎28-01-2026 05:17 PM - edited ‎28-01-2026 05:49 PM

Hi all,

I had port forwarding working fine yesterday, but overnight I think my Smarthub Pro 7 had a firmware update to 
r3.8.26-R-1595999-PROD-1
and I can no longer seem to get this working even after removing the rule and re-adding.  I have restarted the router to no avail.
Anyone else having a similar issue? It's only day 2 of me having this hub/router and I've just returned my previous smarthub.
Many thanks

p.s. Something that did cross my mind, netgear recommend a factory reset after upgrading firmware, and I had issues with one of their routers when I didn't do this step, but after it was rock solid; so is the lack of a factory reset potentially an issue?

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Gtlscot
Visitor

‎31-07-2026 06:29 PM

Do you mean if I set the rules in the browser on a Linux machine they will work?  I am on my second router,  and this one none of my rules work now.  

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XRaySpeX
EE Community Star
EE Community Star
In response to Gtlscot

‎31-07-2026 06:32 PM

@Gtlscot : You may set the rules via any browser you like. Just Login to your EE Smart Hub/Router at http://192.168.1.254 with the admin password on the bottom of the slider label on the back of the router.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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JimM11
Community Hero
Community Hero
In response to Gtlscot

‎31-07-2026 06:38 PM

@Gtlscot Did some off them work before you changed and EE sent you a replacement?

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MisterWoody_
Contributor
Contributor
In response to Gtlscot

‎31-07-2026 07:15 PM - edited ‎31-07-2026 07:18 PM

It's worth checking any firewall setup you have on that linux machine if that's your target as well (given my issue was a windows firewall rule that I needed to be add).

I run a dual boot machine and the firewall setup on the linux instance was opened up for port 443 in the public zone.

The browser you use to access the router doesn't really matter as it's just using a web interface.

HTH

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