Placing Order - "We can’t load this right now"

[Leaffy99]

Good morning,

I've tried to place and order for broadband via a price comparison site over the weekend;

Select the package I want - OK
Credit Check - OK
Direct Debit Guarantee -OK

It flashes something about billing periods then the page refreshes, and displays the following message "We can’t load this right now"

I've spoken to CS who say it may be to do with not being able to honour the price the I have been quoted and quoted a price £10 a month more. The price is on 4 comparison sites so it not one sites pricing error (Uswitch, MSE, Topcashback and Compare the Market)

I have attempted to place the order 4 times in the last 24 hours and it fails at the same spot. Any ideas?

[JimM11]

@Leaffy99 Are you already an EE customer with an active working Broadband account and service?

You can try direct EE site wise and see what the price is like. EE | The UK's Best Mobile Network, Broadband & Tech Deals

Picture once it get's cleared for general viewing below.

23/08/2026 at 12.02pm

[Leaffy99]

The prices direct are the ones quoted on the phone.

No, I dont have any services with EE. 

[JimM11]

@Leaffy99 Then the comparison web site prices that are just stupid, EE are never going to accept, but keep trying best you can or go elsewhere for a real deal.

EE FF500 £32.99 + £30 sign on fee, Uswitch £24.99 + £30 as well, never going to happen. £100 gift card and up to £200 early exit fees paid if all compliance is fully obeyed to the letter....

EE Web site is wrong still showing £300 but that is combined deal BB/TV. £200 for BB only.

[Leaffy99]

Im working on the assumption the prices are too good to be true. Just odd that theyre widely published

[JimM11]

@Leaffy99 Could be, rainbow with the pot off gold that no one ever get's.