Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Parental controls iPhone

Cheznay
Investigator
Investigator

‎13-03-2026 11:14 AM

Hi

I use EE broadband and have the parental control on to limit my daughters access to the internet I use the schedule so that she cannot access broadband at certain times

I have added her phone and two tablets but I regularly find that she is able to use the broadband when she shouldn't be I go into the list of ungrouped devices and her iPhone appears there again and again as well as in the grouped devices It's listed as being offline for varying amount of times so I have to add it again She now has about 17 iPhone devices in the group and I still find it happening everyday! 

I've no clue why or how to fix this??

0 Helpful
7 REPLIES 7
JimM11
Community Hero
Community Hero

‎13-03-2026 12:07 PM

@Cheznay Just take all the devices away when you need to restrict the Internet usage, the Parental controls is just not fool proof!

Chris_B
EE Community Star
EE Community Star
In response to JimM11

‎13-03-2026 01:24 PM

 @Cheznay   That’s because she got this set to rotating not fixed on her device.   This means she’s safer online as her IP address will change so cannot be tracked as easily.  
 Your options

change that to fixed but she could change it back if she knows what she doing.  

do as @JimM11  says 

or switch off your WiFi when required.  

IMG_0427.png

 

 

 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Chris_B
EE Community Star
EE Community Star
In response to Chris_B

‎13-03-2026 01:28 PM

@Cheznay  Or read THIS  and set the device up for a child with time limitations 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Cheznay
Investigator
Investigator
In response to JimM11

‎13-03-2026 01:41 PM

Thanks but I wanted suggestions on how to deal with this issue I didn't come here for parenting advice!

0 Helpful
Cheznay
Investigator
Investigator
In response to Chris_B

‎13-03-2026 01:42 PM

Is this in settings? I don't have an iPhone I bloody despise the things!

0 Helpful
bristolian
EE Community Star
EE Community Star
In response to Cheznay

‎13-03-2026 03:21 PM - edited ‎13-03-2026 03:22 PM

@Cheznay wrote:

Thanks but I wanted suggestions on how to deal with this issue I didn't come here for parenting advice!

This does come across as an unnecessarily oversensitive response, to what seemed to me a very valid suggestion.

 wrote:

Is this in settings?

FYI you have a short time after posting to edit your response, negating the need for multiple short replies. Every user can see every post to this thread.

0 Helpful