Parental Controls

[MissMossy]

I have recently moved to EE and have set up my parental controls but they don't seem to pause when they should. Any ideas? 

[Christopher_G]

Hi @MissMossy 

Welcome to the community.

Which router are you using? Are you following the instructions on this Using Parental Controls on EE help page?

Chris

[MissMossy]

Yes and they are all set up but aren't workong.

I block the Internet on their devices at 8.30pm and at 9pm they were still
using them.

Thanks

[Christopher_G]

OK, thanks @MissMossy 

Are the devices that they were using after 8:30pm listed in the group that you were scheduling?

Chris

[MissMossy]

Yes they were/are.

Thanks

[Matt_124]

Probably a silly question, but you're sure they don't have access to another WiFi Network or Mobile Data that they are using instead?

[MissMossy]

No definitely not.

[Christopher_G]

Could you try logging out of the app, then logging back in again to re-setup the schedule please, @MissMossy?

Also, restarting the router may help fix this.

Chris

[MissMossy]

The app is really temperamental and my groups don't show and it keeps
asking me to refresh. I'm assuming this is why it's not working.

[Alex_H]

@MissMossy If the group you have scheduled has disappeared when you login to the app, that could potentially explain why it is no longer restricted for the time you have set. 

Have you tried removing the schedule and group and setting them back up to see if they do get restricted as expected? 

Alex