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PS5 issues

TheWirralWhite
Contributor
Contributor

‎08-09-2025 09:11 PM

Have Smart Hub Pro and Smart WiFi Pro, the latter being upstairs and about 2m from my PS5.

I have it hardwired to the WiFi Pro with decent speed, have until this week used WiFi to connect as seem to be getting the lan cable disconnected error flashing up a lot.

Over last day or two , tried using WiFi but getting signal too weak error using auto or either bands to connect.

Having no issues with WiFi with any other device.

Any ideas?

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎09-09-2025 12:08 PM

Hi @TheWirralWhite 

Do you have a pro or non pro PS5. 

I think this is a PS5 software issue becase I have noticed this message since the last upgrade with a pop up saying it is disconnected 🤔. 

If you have non pro PS5 change your WiFi settings to connect to 5GH only. 

Thanks 



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TheWirralWhite
Contributor
Contributor
In response to Northerner

‎09-09-2025 01:33 PM

Tried the 5g option but getting weak wifi error as well , strange as every other device is OK.

 

It's a normal PS5, not slim or pro

0 Helpful
ChazOx95
Explorer
In response to TheWirralWhite

‎11-09-2025 11:21 AM

This is NOT a Playstation issue. It is the SmartHub Pro firmware issue. It's well known and documented in the forums.