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Old Home Owners Left EE Router

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Dbeckett
Visitor

‎31-05-2026 10:38 AM

We have just moved into our new home and the previous owners have left their EE router but we have moved to Virgin Media. Can I just throw their old router away as I have no way of requesting a label?

1 SOLUTION

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Northerner
EE Community Star
EE Community Star

‎31-05-2026 12:05 PM

Hi @Dbeckett 

The previous owner would need to return it or they will be billed. They might get in touch when EE emails them.

https://ee.co.uk/help/orders/return-and-recycle-ee-product

If not bin it as it is not your responsibility.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

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Northerner
EE Community Star
EE Community Star

‎31-05-2026 12:05 PM

Hi @Dbeckett 

The previous owner would need to return it or they will be billed. They might get in touch when EE emails them.

https://ee.co.uk/help/orders/return-and-recycle-ee-product

If not bin it as it is not your responsibility.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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JimM11
Community Hero
Community Hero

‎31-05-2026 01:10 PM

@Dbeckett Give it a couple off weeks holding on to it as a Just incase, but the link @Northerner put on, if you have time take a look, if you see one like it then there will be a payment and charge for those who left it behind.