18-01-2022 09:15 AM
Hi EE,
I'm receiving the billing email and told to log in for my bill. Once I log in, I'm asked for my billing ID or landline (neither of which I have), so I can get my bill. Could you help with this?
18-01-2022 11:27 AM
Hi @Mxi.
Are you able to log into your My EE Account online to see your bill?
Do you still get this same message?
Jon
18-01-2022 12:50 PM
@Mxi : You are being asked to set up your BB a/c under MyEE so you can access your BB bills amongst other things.
You were sent your billing A/c No. in an email Subject: "Your next steps". If you no longer retain that email, which effectively records all the details of your BB contract, you will need to call CS to set it up for you.