No service no payment

chrisg729 · ‎10-11-2025

Multiple engineers calling to my home multiple times to fix the fault with no resolution and I just received my full bill for a far from adequate full service. I shouldn't pay for a service that's undelivered!

XRaySpeX · ‎10-11-2025

@chrisg729 : What's wrong with your service?

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎10-11-2025

@chrisg729 : What's wrong with your service?

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

JimM11 · ‎10-11-2025

@chrisg729 As a side note, best to pay the bill and argue your case later, if it is an intermittent or fault that the Engineers have not been able to pin down yet and they will be trying to get to the bottom off it, not paying will lead to a world off hurt that you do not wish to go that way with!

chrisg729 · ‎10-11-2025

Thanks Jim, I'm just concerned about being locked into a contact that hasn't worked and I have no guarantee that it will work, then have to pay to get out of the contract. I will continue to try and find a resolution

JimM11 · ‎10-11-2025

@chrisg729 Got it, if you do answer the requested info from @XRaySpeX to what is going on the the Forum may be able to assist with anything that springs to mind, that is if you are aware to the fact off what is happening with your connection!

chrisg729 · ‎10-11-2025

It would appear that the engineers only checked the router output and not
where the signal needed to go. I did receive a couple of network extender
plugs so it'll be interesting to see how they help the situation.

chrisg729 · ‎10-11-2025

Hi hope all is well. I really thought I'd replied to you twice but I must have lost the feed. I'm with BT/EE broadband. Full fibre 500. Only getting 65 at hub and half that at computer. Got some extender plugs that I haven't tried but hopefully things might change.

chrisg729 · ‎10-11-2025

Thanks Jim, frustrating after a month or so with little or no service and waiting on people coming out to help but to no avail. I'm sure it'll all come good in the end.

chrisg729 · ‎10-11-2025

No solution. Hit the button while scrolling.doh!

chrisg729 · ‎10-11-2025

No solution just an accidental button tap