No parental controls on Smart Router and EE Home app?

[scruff815]

Hi,

I moved over to EE Full Fibre in April of this year and have a Smart Router:

With kiddo getting older I want to start utilising parental controls, but logging into the router just tells me to download the app, which has no parental controls in it other than being able to disconnect devices from the WiFi. A look around here suggests that I'm on legacy hardware / broadband plan, despite not being five months in yet.

Is there seriously no way to access parental controls? Seems like a massive oversight which could be easily fixed with an app update?

[ceeceebee31]

We joined in August from BT, where the parental controls were brilliant. We are still battling with EE because the app won't connect to the router, so we can't use the controls at all. The various people at EE we have spoken to have delayed and placated us for months, now they tell us that it won't be fixed until they do a hardware update in January. I am so angry that these controls are unusable when we're paying £6 more a month for EE than we did BT.

Apparently it is now quite a widespread problem among EE customers but it's only when they have reports of more and more people with the problem that they will promote it to a 'major issue' and deal with it. 

I've contacted BBC Radio 4's You and Yours programme, which takes up consumer issues such as this as EE don't seem to care about speeding up the fix while parents up and down the country can't limit the content that comes through their internet service provider.