No parental controls on Smart Router and EE Home app?

[scruff815]

Hi,

I moved over to EE Full Fibre in April of this year and have a Smart Router:

With kiddo getting older I want to start utilising parental controls, but logging into the router just tells me to download the app, which has no parental controls in it other than being able to disconnect devices from the WiFi. A look around here suggests that I'm on legacy hardware / broadband plan, despite not being five months in yet.

Is there seriously no way to access parental controls? Seems like a massive oversight which could be easily fixed with an app update?

[XRaySpeX]

@JasonBBG : No, I was referring to the white Smart Router, shown in the 1st post, which the OP had but you don't but never pointed out. I'm fully aware that the EE SH+ isn't able to set the DNS & therefore I would never had suggested OpenDNS Family Shield for your situation. 

That's the danger of latching on to a previous thread which had nowt to do with your issue & failing to highlight any differences.

[JasonBBG]

Apologies for the confusion 🙏 

Hopefully this post summarises the options for anyone else coming across this with the same issue. 

Thanks for all the replies.

[LabyrinthCos]

Exactly my experience, running out of patience but unsure which other provider might be best....

[Chris_B]

@LabyrinthCos    And no one here’s knows what router you have to offer you any advice.  Didn’t you read this whole thread as this thread is about 2 different routers because people don’t actually read and just see “I have a router “ so obviously you’ve got the same problem  

  The clue is in one of @XRaySpeX  comments about latching on to a thread. 

[JimM11]

@LabyrinthCos What EE router do you have? What EE app are you using also?

[LabyrinthCos]

I have the Smart Hub and am using the EE app

We transferred from BT and have been told by EE support that there's a problem moving accounts.

I get an update every few weeks telling me that there's no....er....update nor progress.

I've been through all the basic stuff with customer services a few times. Factory resets, uninstalling and updating the app but no joy.

Any advice appreciated . Thanks

[JimM11]

@LabyrinthCos So if you are using the white smart hub, then you should be using the EE home app.

[XRaySpeX]

@JimM11 : The EE Home app is only for the white Smart Router, not for any Smart Hub. So would you care to rephrase your statement?

@LabyrinthCos : Which Smart Hub have you? There's a choice of Smart Hub alone, Smart Hub Plus (both black) or the white Smart Hub Pro. Read its label or post a pix.

[LabyrinthCos]

Sorry been out of the loop.....I have the Smart Hub plus.

Thanks 

[JimM11]

@LabyrinthCos Is there no other changes to your original posting, ie still in the same situation but we now know your correct router? And just had a quick look at all your replies!

1st 

17-06-2024 09:34 PM

After months we can now access the app WiFi controls and see what devices are on the system BUT ridiculouslycan't set up a group nor can I actually switch anyone's wifi access off or set up a schedule!! It's agony and going to mean more calls to support.

I think I have lost 24 hours of my life on the phone to EE