No internet

North-adventure
Visitor

My Internet went down on Wednesday 23rd November. Had an appointment booked with an engineer but internet came back on. Within minutes of cancelling my appointment, lost internet again and now my new appointment isn't for another 2 days which when you spend 80% of your job working from home is an issue.

Is it possible to speak to a human and not an automated service, text service, chat bot? 

2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

Try calling EE CS on the Freephone no. (Opt 1) in my sig.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
JimM11
Community Hero
Community Hero