No internet

[atifsatti]

I am paying for UK’s fastest internet and getting the worst service. Sometimes slow sometimes even no internet on my WiFi device. App is on maintenance most of the time. I don’t know where to complain. Extremely disappointed 

[LibbyD8]

Same here, I have the mobile data in home hub wifi and have no end of dropping Internet in my home always around 6pm and then again 10/11pm and even 12/2am if I'm up watching tv.

Its the only Internet available in my area as I cannot have fibre so had to have mobile

[XRaySpeX]

@atifsatti : What lights show on the router?

If it is a neighbourhood issue, you could consult Check service in your area  to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

[JimM11]

@atifsatti Here.

Make a Complaint | Contact Us | EE

[XRaySpeX]

@LibbyD8 : Don't you have mobile BB while the OP has fixed Home BB?

[LibbyD8]

I cannot get full fibre in my area with any company. So EE offered me an in home hub with a sim card so I presume mobile Internet. I needed the Internet fast due to a house move and wanted to set my cameras up whilst I was between properties. Me and my children game and stream aswell as watch tv/films via firestick and netflix. The hub is a smart 5g hub fncf and I paid for this hub before my 1st bill came out. I check on the area for any issues and non are shown so wether itsjust my hub i don't know

[XRaySpeX]

@LibbyD8 : Can't you even get partial Fibre (FTTC) there? What does BT Wholesale Broadband Availability Checker > Address Checker estimate for your address? Post the whole table, the text below it and the line above it, blanking out your address.

[LibbyD8]

from what I know as I only have been in this property since January 2026 these houses were built between 2018 & 2022