No internet

[Mohammedsami84]

Hi everyone, 

i wake up this morning and I have no broadband internet network. Anyone has similar issue? 

[Northerner]

Hi @Mohammedsami84 

Tried restarting your router.

Thanks 

[Mohammedsami84]

I did many time from my phone and from the router. Nothing change and the green light keep blinking!

[Northerner]

Hi @Mohammedsami84 

Which router do you have. 

Thanks 

[Mohammedsami84]

 

[Peter_W]

Good morning @Mohammedsami84.

A flashing Aqua light usually means your Router is having trouble receiving a broadband connection

As a first port of call, I'd recommend checking the cables are all secure, which you can find the instructions for here:

Smart Router lights | Broadband Help

If that still doesn't make any improvements, you can find the option to run a check on your line, along with a few other troubleshooting steps, at the bottom of the page.

Peter

[XRaySpeX]

If it is a neighbourhood issue, you could consult Check service in your area  to see if any faults are being attended to in your local area.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed?