18-06-2023 09:24 AM
Only had EE installed for a day, and the service went off yesterday and has not come back. Phoned EE, who said there was a network issue? Got an engineers appointment for tomorrow am. Don't really understand why (if it's a network issue). Red LOS LED on Wall mounted box, stable orange light on router.
18-06-2023 10:58 AM
Hi @NormanW
I am sorry to hear this has happened. Our Broadband Care team would have run checks to see what is needed to help get the internet back up and running for you.
Please let us know how you get on after the engineer appointment tomorrow.
Leanne.