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No Dial Tone whne connected via Device Adapter

TIMBROOK66
Investigator
Investigator

Should there be a dial tone when an old phone handset is connected via a device adapter?

The handset has a dial tone when plugged into the socket at the back of the router, rings & works OK.  When plugged into the device adapter it rings OK when tested via the admin SW for the router but has no dial tone.  The adapter's green light is on and is only 5 metres from the router, so the wifi part of the link is OK.

 

 

5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

Should be, esp. when it works from the router's phone socket. Should act the same.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
JimM11
Brilliant Contributor
Brilliant Contributor

@TIMBROOK66 The DVA does not work over the wifi but over the DECT frequency system but they are similar so that you know, and yes you should have a dial tone same as when plugged into the back of the router. Will post what the lights of the DVA are below.

What your Digital Voice
Adapter light means
1 On initial plug in – flashes 0.5 seconds on,
2 seconds off
2 During registration – flashes quickly
0.5 seconds on, 0.5 seconds off
3 Once registered – stays solid green
4 During a call – flashes slowly 1 second on,
1 second off
5 Once registered, if there’s a connection
problem with your broadband – flashes
0.5 seconds on and 2 seconds off.
Maximum Digital
Voice devices
You can register a maximum of 5 Digital Voice
devices (that includes Digital Voice Handsets
or Digital Voice Adapters) to your new Hub at
one time

 
 
Daveh46
Investigator
Investigator

My BT Converse wired phone does, but the "walkabout" phone doesn't. Though haven't tried connecting that one direct, only to a phone adapter.

XRaySpeX
EE Community Star
EE Community Star

@Daveh46 : What do you mean by a "walkabout" phone? If you mean a cordless extension it's only "walkabout" when connected to a base station.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
JimM11
Brilliant Contributor
Brilliant Contributor

@Daveh46 Have replied to you on the other thread...