New router, problems connecting to old mesh

Coatz · ‎04-10-2025

I have just got and upgrade to Smart Hub Plus (vs 6). It's working, but I cannot connect to Smart wifi discs which I had on previous router (vs 5). Will the smart discs work with the new router, or am I wasting my time trying to connect?

XRaySpeX · ‎04-10-2025

For the Smart Hub Plus (SH31B or SH32B), of Set up your Home Broadband EE Router, you need the Smart WiFi Plus (SW30A), of Setting up Smart WiFi.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

bobpullen · ‎04-10-2025

The Smart Hub Plus requires Smart WiFi Plus extenders. You will not be able to connect extenders intended for use with earlier EE hubs.

XRaySpeX · ‎04-10-2025

For the Smart Hub Plus (SH31B or SH32B), of Set up your Home Broadband EE Router, you need the Smart WiFi Plus (SW30A), of Setting up Smart WiFi.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP