New customer

Kelly792 · ‎05-12-2025

Hi my broadband was going live yesterday but still no internet it's flashing orange anyone have any advice

JimM11 · ‎05-12-2025

@Kelly792 You may just have to check with EE CS if you have not received any e-mail or text from them that the service is now switched on and live for you, they should know by today from OR if there was any connection issues!

E-mail would have possibly had the heading ""Your service is good to go"", have a look in case it went to your junk mail! mine was at 02:23 early morning of the switchover day!

View solution in original post

XRaySpeX · ‎05-12-2025

If it's a SH+ it could be a faulty PSU - see EE Sending out Replacement Power Supplies for its Smart Hub Plus's. Apply to CS for a replacement

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

JimM11 · ‎05-12-2025

@Kelly792 You may just have to check with EE CS if you have not received any e-mail or text from them that the service is now switched on and live for you, they should know by today from OR if there was any connection issues!

E-mail would have possibly had the heading ""Your service is good to go"", have a look in case it went to your junk mail! mine was at 02:23 early morning of the switchover day!