cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New Smart Hub 7 Pro …WiFi poor

Memnon
Contributor
Contributor

I have just upgraded to smart Hub Pro 7

This was recommended by EE Home Tech to provide much better WiFi performance, specifically on distance.

It was explained that it has 8 antennas and is far superior in performance.

It is installed an up & running, first issue was it could not connect to WiFi extender Pro, it would pair alongside, but not connect when placed in position the old WiFi extender was.  EE added another Extender alongside Hub to remain in Ethernet connection, providing ‘bridge/daisy-chain’ configuration.

I have now found, TV phones, iPads, keep dropping out of WiFi connection, unless I connect to a ‘compatible 2,4 GHz’ network ID.   They were happy with auto 2.4/5. GHz on previous Home Hub 6

Is there anything I need to set or configure on the HomeHub 7 Pro, certainly not getting anywhere near the old hub performance, let alone one ‘significant improvement.    Apart from enabling a ‘Compatible’ network noth8ng else changed.

 

 

20 REPLIES 20
XRaySpeX
EE Community Star
EE Community Star

For PC: InSSIDer  or Xirrus Wi-Fi Inspector 


 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP