05-09-2025 11:14 AM
We have full fibre broadband and a Digital Voice landline courtesy of EE, and have installed suitable UPS battery backup units to power essential equipment in the house (the fibre terminal, the EE router, the Digital Home Phone handset...etc.), with the reasonable expectation that even if there is a local power cut we will still be able to use our home phone and broadband. However, after experiencing 3 power cuts now since we had the installation (the most recent a couple of days ago), it is very clear that while our in-house equipment is suitably power-cut proof, the same can not be said of the external fibre network supplying us with broadband service, because in all 3 cuts the broadband instantly went down. I am led to believe that the Openreach network "should" be resilient against power cuts, but this is absolutely not the case with our infrastructure in this location. We're on the Isle of Mull and the fibre network was installed at the back end of last year, so should be up to current spec.
Happily, power cuts here, while fairly frequent, are usually fairly short, but one of the 3 mentioned here lasted 2 days.
The battery backup solutions sold by EE are marketed as a means of maintaining contact for vulnerable people; clearly, if the network itself is failing as soon as the power goes off, this isn't doing what it says on the tin.
19-09-2025 08:27 PM
@Tony_Jef There are three versions off the BBU from Cyber power, the last version 3 had both connection in the box one to fit the ONT/BT Smarthub2 as they are the same size, and the smaller to fit the EE Smarthub+ Router. Router is 3.5mm / 1.35mm and the Larger is the 5.5mm / 2.1mm.
19-09-2025 08:44 PM
@JimM11 this isn't the Cyber power unit, it is the one that comes in a square-ish white box. The power cable came separately - a "splitter" cable with one plug into the BBU and two plugs labelled ONT and Router. The plugs on the latter are both 5.4 mm diameter. I looked on the EE shop site and they do sell a different splitter cable that has the (correct) smaller plug on the router cable...I've ordered one, just in case.
20-09-2025 10:21 AM
The unit is what they call their "Battery Backup Plus" in the link I posted above. This is the identical unit as marketed by Vodafone:
https://www.youtube.com/watch?v=HXk-09NqPrI
Battery capacity seeems to be ~ 50 Watt-hours.
20-09-2025 01:05 PM
@Tony_Jef Those are the new ones just out a couple off months now, so not surprised the cabling for them is wrong. The Cyber Power that manual is DTB24U12V-BT3 and you will see it better on the BT site if you need to compare!
20-09-2025 01:12 PM
@JimM11 ironically, the solution I had in place is based on CyberPower units - not the BT/EE ones that provide a 12V output, but the "normal" ones that have an inverter to provide mains out.
20-09-2025 03:07 PM - edited 20-09-2025 03:08 PM
@Tony_Jef Nothing wrong with your own solution, the one thing about the BT/EE units they are constantly on the 12V D.C. output no matter what!
21-09-2025 09:42 AM
@JimM11 true, but the same is true of the ones that give a mains output, they constantly give 240V. If there is any short "glitch" in the output voltage as it switches over to battery operation, the power supplies of the attached devices will handle that - I noticed when unplugging the router power supply that it took a few seconds before the router drained the last drops of power out of the PSU's smoothing caps.
21-09-2025 09:52 AM
@Tony_Jef Correct, that is why when some ask just leave the devices off for a few minutes to get all down to zero, some off the Mains BBU's sometimes glitch and do not have a smooth transition on a light load and drop the power that can sometimes be enough for the Router to just drop the connection and restart. As long as it does not restart then fine, but as before at least the CyberPower ones did appear to work well, fitted two for my sister from EE, one on the ONT and one on the EE Smarthub+ they gave her after a very unsuccessful 5G mast upgrade that really messed up her complete setup, but that's another failed EE story!!!
21-09-2025 09:55 AM
@JimM11 I didn't see a router restart in any of our power cuts here, happily.
28-09-2025 12:16 PM
Another power outage on Friday (26th Sept) - we were away and were notified of the outage by SSE so we called home to see if the phone worked; it went straight to Answer 1571 indicating that both broadband and digital voice had failed. Four others in the area that also have battery backup arrangements in place reported the same issue.