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My wifes NHS laptop is unable to connect to any internet since switching to EE.

Ackster
Investigator
Investigator

‎22-05-2026 08:18 PM

Hi all, please help prevent a divorce!

My wife works from home for the NHS and her laptop has always connected absolutely fine on our old sky broadband, but since switching to EE today, her laptop will not connect to her VPN and NHS client software etc. 

She cant even access any public websites as there is no Internet connection. 

The laptop is showing as connected to the WiFi and all other devices in our home are working perfectly. 

She has been using this laptop for over a year without any issues on our old Sky broadband, its only done this today since we switched over. 

She's had to now go round her parents, that use BT wifi and it works fine there. 

Has anyone else ever had this issue with NHS laptops or other company VPN'S and found the solution?

0 Helpful
12 REPLIES 12
JimM11
Community Hero
Community Hero
In response to Ackster

‎23-05-2026 09:47 AM

@Ackster If your Internet is free and clear, worth sticking everything off for an hour as a JIC, you should get a new IP issued by EE server's. www.whatismyipaddress.com will show you both if you wish to have a check before/after doing so.

0 Helpful
Ackster
Investigator
Investigator
In response to bobpullen

‎27-05-2026 05:46 PM - last edited on ‎27-05-2026 06:01 PM by EE Community Moderator

I've managed enough time to at least get the ipconfig info. 

Also noticed when connecting via ethernet, it shows as connected, Internet access, but still wont load websites. 

Also tried DMZ since and Also no difference. 

30919.jpg

 

30920.jpg

 

[Mod edit: Images rejected as they contained personal information]

0 Helpful
JimM11
Community Hero
Community Hero
In response to Ackster

‎27-05-2026 06:11 PM - edited ‎27-05-2026 06:25 PM

@Ackster One off the mods has rejected and pulled your images, you will not get away with posting up unless you obscure some off the details wither it be mac address, ip address etc. Partial is enough to get through the system.

BT Smarthub 2 bought and connected may just solve all off the problems, that would be a quick temp work around and at least get you connected as you say working in the other home. See my wireless adapter settings all the xx are changes to obscure.. Should get through ok.

Wireless LAN adapter WiFi:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Wireless-AC 9560 160MHz
Physical Address. . . . . . . . . : F4-D1-08-xx-xx-xx
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2a0a:ef40:xxxx:xxxx:4ed9:xxxx:dd64:ccaf(Preferred)
Link-local IPv6 Address . . . . . : fe80::xxxx:8c8f:xxxx:1eea%14(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.50.x(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 27 May 2026 06:43:44
Lease Expires . . . . . . . . . . : 28 May 2026 15:29:21
Default Gateway . . . . . . . . . : fe80::xxxx:xxxx:xxxx:bbd0%14
192.168.50.1
DHCP Server . . . . . . . . . . . : 192.168.50.x
DHCPv6 IAID . . . . . . . . . . . : 23xxxxx04
DHCPv6 Client DUID. . . . . . . . : xx-01-xx-01-xx-A6-xx-C0-xx-D1-xx-55-xx-89
DNS Servers . . . . . . . . . . . : 2a0a:xxxx:xxxx:xxxx::1
192.168.50.x
2a0a:xxxx:xxxx:xxxx::1
NetBIOS over Tcpip. . . . . . . . : Enabled