My internet not working

Diana08 · ‎09-03-2025

Hello, can you help me with a problem? My house's power was turned off for 30 minutes, and then when the internet router in the house came back on, it stopped working. Can you help me somehow to get it working?

JimM11 · ‎09-03-2025

@Diana08 What router do you have and service if you know, and from switch on power to it, normal time is about 5 minutes then ready and connected to the EE/OR side, what is the LED light at the end when it does not connect.

XRaySpeX · ‎09-03-2025

Which router is it & what lights are showing?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Diana08 · ‎09-03-2025

it pulses green and the small white one to which the outside internet wire is connected has 2 green lines

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XRaySpeX · ‎09-03-2025

Does the white 1 on the wall, the ONT, show any red light? What state are the LOS &/or PON lights?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP