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My internet Keeps cutting

Sisistraw
Visitor

‎09-06-2025 09:01 PM

For the past few months my connection keeps cutting off so my sky system loses connection to EE internet so I have to constantly reset the system and put in a long code. 

why is this happening? After we had 2 weeks that E3 EE was down.

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎09-06-2025 10:10 PM

Hi @Sisistraw 

Are you sure it is not the Sky system as they hate any other internet or router which is not Sky.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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XRaySpeX
EE Community Star
EE Community Star

‎09-06-2025 10:40 PM

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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