My broadband keeps disconnecting

[Vinny99]

My broadband box keeps flashing orange and it won't work. I have not WiFi. What can I do?

[XRaySpeX]

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

You could text HELP to 66033 to get EE to test the line & see what needs doing but it won't be actioned until the morning.

[Mustrum · Accepted solution]

@Vinny99   if you have not already done so, reporting your problem to customer services will get the issue looked at.

Contact us about your broadband and landline

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If you need help with your broadband, text HELP to 66033

If you need help with your landline, text PHONE to 66033

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1. We’ll run tests on your connection to find out what’s going on.
2. If you need an engineer, we’ll text you in 15 minutes to book a slot.
3. If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.

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