Multiple payments

[LeclercSZN]

I've had 2 payments taken out within 5 days of each other and I was wondering why this is

[Katie_B]

Hello @LeclercSZN. 

Do you have home broadband and mobile with EE?

Katie

[LeclercSZN]

No just broadband, I had to manually pay it last week as the money wasn't taken and then today the same amount was taken again

[Katie_B]

Hi @LeclercSZN. 

Did you have an active direct debit when you made the manual payment?

If yes, please contact our customer care team on 150. 

Katie 🙂

[LeclercSZN]

Do I have to have an ee mobile number to call this?

[Schockwave]

@LeclercSZN , here is a free number for you to ring from any phone:

08000798586

[XRaySpeX]

@LeclercSZN : If you have a DD in operation you shouldn't make a manual payment on or soon after your billing date. It is then too late to stop the DD being auto taken in full. Even if the DD fails the 1st time of asking it will be auto attempted again about 7 days later. Now the extra will be used as credit against your next bill. It won't show on your a/c until the next bill.