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Multiple accounts

prisonernumber6
Visitor

I moved from BT broadband months ago. I already had an EE mobile account. I *still* have separate accounts for each. I still can’t merge them. When is this going to be sorted????? I tried messaging through the app last night but as of your latest app update when I now try to access the app I’m repeatedly asked to set up PIN , Face ID etc and messaging now won’t load at all. This is all pretty dreadful IMO. 

1 REPLY 1
Christopher_G
EE Community Support Team

Hi @prisonernumber6 

Welcome to the community.

Are you able to access both of your accounts now, separately? Hopefully you'll be able to merge those accounts soon.

Chris