Moving from BT to EE

[Sbarry]

Hello,

Just asked to move my FTTP 900mb broadband from the BT to EE.  I’m still in contract but BT/EE said this does not matter.

The order was placed yesterday but has this message below.  The MyBT app also sees the same order and says the same.

Pending/AwaitTransferLossCancellation

We cannot yet confirm the completion date of your order

Has anyone seen this before and is it something BT/EE should be chased for? 

Many thanks,

Stefan 

[Neil-O]

Hi Stefan, When was the order placed? 

Thanks

Neil

[Sbarry]

Hi Neil,

Yesterday afternoon BT / EE created the order.

Thanks,

Stefan 

[Neil-O]

Hi @Sbarry I would recommend following that up with the connections team as I would have expected it to show as committed by now.

Neil

[Sbarry]

Thanks there was an old home move order open from 1 year ago and that caused the order to go wrong.  Back office will force closure and order will be reopened.

stefan