Hi, so I have been with bt/ee for about 6 years now.
Some time last year I was informed my broadband would be moved to EE and I'd receive an email with confirmation and account details and all that.
First issue - I never received this email.
Second issue - EE takes my direct debit for my broadband each month with no issues, but I can't access any account associated with my broadband on either BT app/website or EE's. The account simply doesn't exist?
My EE account is my mobile, and my BT account is no longer my current broadband account but the old one.
I've got absolutely no clue what to do to gain access to my broadband account, especially on the rare times I miss my direct debit payment.
Any text message I get stating my EE broadband bill is ready, the link takes me to the ee website where my broadband isn't shown, and I'm still getting BT bill emails in regards to my broadband but once more - my actual active account has seemingly slipped through the cracks.
I've no clue what to do and it's honestly quite frustrating
