Hi all,
After the problems I’ve been having my connection, mentioned here... I bit the bullet and booked for someone to come out this morning to investigate.
When making it, I had what I thought, was a constructive conversation with the support person. I explained the problem in detail and they said they’d submit ‘full notes’ with the booking, making sure Openreach had the best information possible from the start.
Roll on today and taking time off work - nobody turned up, not even a call.
So I call customer service. Again. Waited for 30+ minutes. Again.
They couldn’t tell me why someone didn’t arrive or call. They can’t contact Openreach, they can’t get an update, and wanted me to book yet another day off work to spend another morning waiting - caveated with not knowing if it might be cancelled again.
I appreciate there’s a compensation system in place for these types of incident, but surely there’s a chain of communication expected on both sides? Why is it my responsibility to chase basic information about next steps for an issue like this?
Any others have similar incidents?
