12-02-2025 08:18 PM - edited 12-02-2025 08:24 PM
13-02-2025 07:06 PM
Yes, the only way to to be sure of keeping your existing product, esp. when that product has been withdrawn from new sale, is to leave it well alone & don't touch a thing.
13-02-2025 08:14 PM - edited 13-02-2025 08:17 PM
@RH1978 I’m on the same package that you’re changing over too. I don’t have any problems with it. 4K streaming. Multiple devices connected at the same time. I’ve had this speed for around 4 years now, old EE BB and now New EE BB.
No problems at all.
The reason the online upgrade didn’t work is because you can not upgrade online from legacy EE to New EE BB. You could have called customer support though.