I recently visited a store to take a new contract for my broadband, as I was out of contract. I was on a 'Fibre Max Broadband 100 without landline' plan, apparently not available anymore, and was encouraged to take a 'Fibre 67 Essentials' plan. My understanding was that this would give me service of an equal or better standard. The representative told me it was the best package for my area. I'm now waiting for my new router (Smart Hub Plus) to be delivered, but when looking through the documentation, I note that my former arrangement gave me "Average download speed 145Mb/s" (and a speed test verifies this), but the new contract says "Your guaranteed download speed is: 59.6Mbps". I'm concerned that this will mean that the speed will not be equal or better, but instead will be dropping when the new contract term begins after I install the new router. Could I have been mis-sold an incorrect package? Or even though I've been sold a package with this lower average speed, is it possible I will still get the same speed as now?
