Migration from Plusnet to EE a disaster

[Magpie26]

Warning !!!!!

Avoid migration to EE from Plusnet.

I assumed it would be straightforward process as all owned by BT but has been an unmitigated disaster.

No broadband for 24 hours so far.  Poor customer service with contradictory messages.

4 hours on the phone to EE migration team in Doncaster.  Ruined my day

My complaint was "resolved" yet no resolution.

Still no broadband.

Will continue with Complaints procedure and then escalate to Ofcom. Vulnerable, disabled, elderly customers in particular consent to migration to retain landline and then end up in this limbo without a landline or broadband.

Meanwhile I can't do my job and my kids can't do their homework.

Appalling service. 

[JimM11]

@Magpie26 Also if you see the Hub do some reboots etc, that is just EE getting the current FW downloaded correctly to the Hub, this is all at the start off the process, but i can be a little time latter it happens. Just follow all the EE guide to installing/setting up a new EE Hub and make the decisions what way suit's you best to get done, if you are going to be an App control persons that take extra care and double read everything that is thrown at your mobile. Happy hunting.👍👍

[Magpie26]

Thanks so much JimM11. Really appreciate your help.
I had a cut- out in the middle of a work call yesterday afternoon - which
was not a great professional experience - but seems to be working today
especially if I stick the ethernet cable directly into the router.

I don't want any apps, I want things as simple as possible.
I just need a few days/ weeks of smooth service now.