Master socket

Q-Ann · ‎13-01-2023

Hi, i want to move my master socket but its quite away from my TV and the channel device. I cant manage it from under the carpet. I have naughty kids. So how can i move my socket by EE and would i be charged for this if they move the socket near my required place.??

XRaySpeX · ‎13-01-2023

You need to request EE to send an engineer. You are not allowed to do it yourself. The cost will be £50.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Mustrum · ‎13-01-2023

@Q-Ann You should check with the Broadband Care Team, however I beleive Openreach charge around £150 to do the job, but have a look in a local paper and you may find an ex BT person to do it a lot cheaper.

XRaySpeX · ‎13-01-2023

BT (not OR who don't charge users directly) consumer prices are not obliged upon EE. EE have their own tariff price of £50 for an chargeable Engineer Visit.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP