Link Broadband To My Account

PAJ333 · ‎16-08-2026

Am been switched by Plusnet broadband to EE broadband. Have received broadband hub from EE. Am trying to link the new broadband service to my EE account but is not allowing, getting an error message 'Birth Date' the 0800 phone number is not connecting. How do I resolve this problem

Schockwave · ‎16-08-2026

Hello @PAJ333 ,

Welcome to the community,

Please either dial 150 or see in my signature the number to ring customer service and pressing option 2 and then billing, they should be able to help you.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Schockwave · ‎16-08-2026

Hello @PAJ333 ,

Welcome to the community,

Please either dial 150 or see in my signature the number to ring customer service and pressing option 2 and then billing, they should be able to help you.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.