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Landline issue

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Darren2550
Visitor

‎17-03-2026 12:50 PM - last edited on ‎17-03-2026 12:53 PM by EE Community Moderator

Landline issue.

Any body knows whats going on with EE and the exchange around Burton Upon Trent?Apparently 1,309 other customers are having a problem with the landline.Myself just get an engaged tone when trying to dial out and can't hear anyone if they call me,again I've been given a date of 26.03.26 but being charged 51.45 each month.

[Mod edit: Edited title]

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XRaySpeX
EE Community Star
EE Community Star

‎17-03-2026 01:44 PM - edited ‎17-03-2026 02:06 PM

@Darren2550 : If it is a neighbourhood issue, you could consult Check service in your area  to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your phone to EE? They can't do anything about it until you do. Text PHONE to 66033 to get EE to test the line & see what needs doing.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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XRaySpeX
EE Community Star
EE Community Star

‎17-03-2026 01:44 PM - edited ‎17-03-2026 02:06 PM

@Darren2550 : If it is a neighbourhood issue, you could consult Check service in your area  to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your phone to EE? They can't do anything about it until you do. Text PHONE to 66033 to get EE to test the line & see what needs doing.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP