Want to say thank you to an EE guide?

[James_B]

At EE, our guides are here to help keep you connected.

If one of our guides has helped you in a way that made a real difference, we’d love to hear about it. Your feedback helps us recognise great service and celebrate the people who support our customers every day.

Whether it was clear advice, reassurance, or simply a good experience, sharing your thanks really does matter.

Just hit reply below to tell us about your experience.

Remember not to post personal information - if we need anything else, we’ll send you a private message.

[Leanne_T]

Hi @Zara80 

Thank you for your wonderful feedback! We're delighted to hear that Ammaar provided such attentive and helpful service, making everything clear and easy to understand. We'll be sure to pass on your feedback!

Take care. 

Leanne.

[Leanne_T]

Hi @Caryl12 

Thank you for sharing your experience. We're delighted to hear that Kyle took the time to listen, patiently work through the issues, and provide the support you needed. We'll make sure your kind words are passed on for Kyle.

Have a lovely weekend. 

Leanne.

[Babsmw]

Today I had a call with Shaun in the Belfast. My account was in a mess due a previous account I had set up. Shaun was amazing, it took so long to sort out. Thank you Shaun for your time and patience!! 

[Alex_H]

Hi @Babsmw,

Welcome to the EE Community

Thanks for taking the time to shout out Shaun, it is always great to hear about positive experiences like yours. I have been able to locate your details from your Community account and find Shaun and I will pass on your thank you.

Alex

[Karl1981]

⭐⭐⭐⭐⭐ A Refreshing and Excellent Customer Service Experience

I would like to say a huge thank you to Jay at EE for such a pleasant experience today.

From the moment we started speaking, Jay was friendly, approachable and incredibly helpful. She guided me through every step of arranging my home broadband, explained everything clearly and made the whole process feel straightforward and stress-free.

It's refreshing to speak to someone who genuinely seems to care about helping their customers. Jay was an absolute pleasure to talk to, and her friendly, professional manner made what could have been an ordinary customer service call a genuinely positive experience.

EE, you have a real credit to your team in Jay. Please pass on my thanks and appreciation to her. Customer service like this deserves to be recognised.

Thank you, Jay, for making my day a little brighter!

[Alex_H]

Hi @Karl1981,

Welcome to the EE Community

It is really nice to hear about the great experience you had speaking with Jay about arranging your home broadband. I have been able to locate Jay from the details on your Community account and I will make sure your message is passed on for her recognition.

Alex

[Karl1981]

Thanks Alex.

Im still impressed by her vibrant, enthusiastic and infectious attitude on
the phone. Yes she really does deserve rcognition for her outstanding
customer service.