Internet not working properly

[Jamiepead28]

My internet as just stopped working why .. I live at xxxx xx xx xxxxxx xx xxxxxxx, I did t notice Road work out my block of apartment's.. they may have cut through wires etc  

[Mod edit: Please do not post personal information on the public board. Thanks!]

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB? 

What lights are showing on the router?

What does it say after you log into the router:

• For a BrightBox: in the Internet section on the initial Status page or
• For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?