Internet access through Broadband with ee is a total JOKE. Moved to ee and less

BradfordBantam · ‎30-09-2025

Rach_H · ‎30-09-2025

Welcome to the Community!

I'm sorry to hear about the trouble you're having with your connection and your app. I'd recommend texting 'HELP' to 66033 and our team will run some tests to see what is causing the problem and let you know the next steps.

Rach

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BradfordBantam · ‎30-09-2025

Internet access constantly dropping. TV constantly saying no Internet access. Never able to access ee App as always "down for maintenance '. This has to be the worst Internet Provider on the planet.

Schockwave · ‎30-09-2025

@BradfordBantam , maintenance happens over night, are you able to access the app now during the day?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

Rach_H · ‎30-09-2025

Hi @BradfordBantam,

Welcome to the Community!

I'm sorry to hear about the trouble you're having with your connection and your app. I'd recommend texting 'HELP' to 66033 and our team will run some tests to see what is causing the problem and let you know the next steps.

Rach

XRaySpeX · ‎30-09-2025

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP