cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Intermittent Internet

Dookss
Contributor
Contributor

Moved to a more rural location this month (Oct 2022) and chose EE Broadband. Took out the highest speed possible in this location. After going live 23/09, seemingly very few issues. LG Smart TV connected, iPad & iPhone, that's all, for the moment. Past 4 days, the service has been below expectations. Connected but 'no internet connection' throughout the day & night. TV on demand is obviously poor, because of this, as is using any app on iPhone as connects, buffers, no connection and reconnecting etc. Mobile data at this location is extremely poor. Mast issues too. I am reliant on broadband unless I drive 10 miles! I have logged in to my Hub with admin password and downloaded the technical logs. Anyone out there to help? Reliant on WiFi up & running to even call 150 so calls regularly dropping out. 

20 REPLIES 20
XRaySpeX
EE Community Star
EE Community Star

@pip11 Exactly, but nobody says "BT EE" 😉.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP