I want to cancel

[Mward11]

So i had a sales man at my door to change me over from another company.. I initially agreed but then changed my mind..

I've told my current supplier I want to stay and they gave me a better offer for cheaper too.

However I've tried to cancel open reach (I thought I had) 

But I've had my ee broadband router turn up today.. I can't ring to cancel as I've got speach issues..

Will me contacting my current supplier just re entering my contract with them (as technically I hadn't left yet it was well within the 14 days..mean ee wont try to install & that sending their router was a mistake..

[JimM11]

@Mward11 That's a catch 22 and hopefully it is just a glitch and the hub sent is nothing else, but looking at the current EE order may help you, although you instructed your ISP that you wished to stay it may not have happened, and EE may just try to take over the line, so call your other ISP current and ask for sure you are not giving me up and that EE have been informed so!

OTS can go wrong if you do not deal with every situation then you can/will get caught out!

[Chris_S · Accepted solution]

Hi @Mward11 

I can imagine it's concerning when you've changed your mind about moving over but a new router has turned up.

We'd need to get you in touch with one of our broadband guides so that they can get this looked into for you and give you some clarity on the situation.

It's understandable that you'd prefer not to call when you have speech issues, however if you did call, our broadband team will be very understanding an patient with you.

We offer a text relay service and a sign language service, which you can find more information on in our Contact Us web page.

Chris S