How to change a broadband

Adrian2494 · ‎23-09-2023

Hello, I want to change broadband, I just want to be sure how to proceed correctly, because when I access the option to change the plan, it tells me that I am a new customer, while I already have a plan that I am currently using what is the correct procedure? do I have to continue with this new customer option?

Mustrum · ‎23-09-2023

@Adrian2494 I am not sure what you mean when you say you want to change broadband.

It may be best if you call the Broadband Care Team call 150 from an EE phone or 0800 079 8586 option 3.

XRaySpeX · ‎23-09-2023

To be able to read this clearly:

@Adrian2494 wrote:
Hello, I want to change broadband, I just want to be sure how to proceed correctly, because when I access the option to change the plan, it tells me that I am a new customer, while I already have a plan that I am currently using what is the correct procedure? do I have to continue with this new customer option?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

XRaySpeX · ‎23-09-2023

When you Change your broadband plan from your MyEE for BB you should arrive at a page headed "UPGRADE YOUR EE BROADBAND" where you may chose a BB plan.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)