Home move

[AndyT306]

So I tried to process a home move and my current service is available at the new address but EE can’t supply it and will only give me a full works package at nearly double the cost!

a week later and over 3 hours on the phone I’m now told I can’t place an order without cancelling my tv package

have asked for complaints to be raised and received no contact

have already moved out and still paying for services 

[Peter_W]

I'm really sorry to hear you've not received your call as expected @AndyT306.

Please keep an eye out and I'm sure you'll hear something soon. 

When we pick up your complaint webform our team will always try at least 3 times to get in touch, so it will definitely be looked at.

Peter

[AndyT306]

was promised Friday a call yesterday regarding re-placing the home move order, nothing

still nothing on my complaint either!

[Leanne_T]

Hi @AndyT306 

I am sorry you have not had the callback. 

To get an update on the home move and the complaint, please give us a call and the team will get this looked into for you. 

Thanks 🙂

Leanne.

[AndyT306]

I have called today, there is still an "issue" with my account which is preventing them processing the home move, and no update on my complaint.

[Leanne_T]

I see @AndyT306 

Thanks for keeping us updated, I hope this is sorted soon for you. 

Leanne.