Home hub - No signal

[Alex995]

Hello,

I kindly need your assistance as my hub does not any signal and internet connection since morning. I working remotely and I urgently need your help to fix this

[XRaySpeX]

Text HELP followed by your landline number to 60071
(charge may apply at your standard rate)

• We’ll run tests on your connection to find out what’s going on
• If you need an engineer, we’ll text you in 15 minutes to book a slot
• If you don’t need an engineer, our brilliant UK and Ireland based team will call you within 30 minutes to help solve your issue

[Mustrum]

Hi, is your phone line working?

What router do you have?

What lights are showing?

Have you switched off then on?

Have you called support?

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB? How long has this been happening?

What lights are showing on the router?

What does it say after you log into the router:

• For a BrightBox: in the Internet section on the initial Status page or
• For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

[Alex995]

Hi, my phone line is not working however this is with a different supplier.

I have ordered a home hub with unlimited data which worked absolutely fine until this morning. The signal light is red, the other ones are all green. I have tried to restart it numerous times but with no luck.

What is the contact number of the support team for this issue?

[XRaySpeX]

It does not matter that the landline is with another provider. Your BB is id'ed by its no.

To contact CS, click on "Contact EE" above.

[Mustrum]

Are you talking about a router connected to your home phoneline?

If so and the line is not working then you will need to get it fixed to get broadband working/

Or do you have mobile broadband?

[pip11]

Sounds like FTTP, signal light (LOS) red, the rest green.