Home broadband

MarlenaI · ‎28-01-2022

I have to cancel my Home BroadBand contract and would like to ask how I can do this online.

David · ‎28-01-2022

Welcome to the EE Community,

to place a 14 day cancellation for your home broadband you will need to contact the broadband retentions team on 0800 079 8586 or 150 from a EE device.

Thanks,

David.

View solution in original post

David · ‎28-01-2022

Hi @MarlenaI

Welcome to the EE Community,

to place a 14 day cancellation for your home broadband you will need to contact the broadband retentions team on 0800 079 8586 or 150 from a EE device.

Thanks,

David.

leigh1999 · ‎23-08-2022

No I don’t want to cancel my home broadband

Leanne_T · ‎24-08-2022

Hi @leigh1999

Thanks for posting.

Do you have a query we can help you with?

Leanne 🙂

Teasdale2022 · ‎08-12-2022

Why is it not possible to to cancel broadband service online?

XRaySpeX · ‎08-12-2022

@Teasdale2022 : That's just how EE operates.

You may write to them giving your notice of cancellation at:

EE Customer Services
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN
United Kingdom

Include your name, address, EE account number and/or EE landline number.

Your 14-days notice will be taken from when they receive your letter.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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