Help: No internet

[onmynoire]

Cannot access the internet.

[Mod edit: Title edited]

[onmynoire]

no internet from 10 pm 

what happened 

[XRaySpeX]

@onmynoire : On what device/service?

[onmynoire]

any device! EE

still no internet

everything works fine

but without internet 

[Debbie_G · Accepted solution]

Hi @onmynoire.

Thanks for coming to the community.

When you try to get online, does an error message come up, or does it just not load?

Is this happening when you’re using your home broadband/Wi‑Fi, or is this on mobile data?

If nothing is connecting at all, the quickest way to get this sorted is to give our customer support team a call. They'll be able to run full checks on the line or mobile service and look into this further for you.

Debbie

[onmynoire]

my laptop said problem with DNS

[XRaySpeX]

Yes, but which service are you running on? Mobile or Home Broadband?

[onmynoire]

home broadband 

[XRaySpeX]

@onmynoire: What lights show on the router?

If it is a neighbourhood issue, you could consult Check service in your area  to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

[onmynoire]

blue

router from BT