My partner has been working from home just fine making calls using HiHi communicator app on her work laptop until Monday morning 3 days ago when it started saying making calls was unavailable.
As a work around we used a hotspot to test and instantly worked so we knew it Was the router.
Managed to get a call with EE support but they couldn’t work out what the issue was and decided on sending a new router.
while waiting for the router I thought I would try the EE public WiFi (I’m sure I turned the routers WiFi off when we got the router so clearly a firmware upgrade re-enabled WiFi)
we live a good distance from any other EE customers in a rural location so knew it was our router with it enabled. Anyway getting connected to the public WiFi network EE logging in as a customer and hey presto calling through the HiHi app started working………
so why does it work on the public WiFi (not really something we want to do) and not on our normal network.
tested with WiFi disabled to se if the pesky EE network was causing a conflict but same result.
any help getting this work would be greatly appreciated.
